Nathan W.

Nathan Walker - Licensed Plumber.

Nathan W.

Licensed Plumber

1 Review

Nathan was born and raised in Saint Louis, Missouri, and graduated from Lindbergh High School. After high school, Nathan attended Ranken Technical College for his Plumbing and Pipe Fitting Certification. Nathan loves a good challenge, and plumbing helps him apply that in his everyday work. During his off time, he enjoys riding his bike at Castlewood State Park, playing video games with friends, and going to many different concerts around the Saint Louis area.

The week of March 10th I called Tony LaMartina Plumbing and scheduled a tech to replace my bathroom sink faucet. The dispatcher made an appointment for Friday, March 15th between 8 a.m. – 4:00 p.m. The dispatcher called Friday around 12:15 p.m. and informed me that the tech was on his way. Hours later I called their office around 3:15 p.m. inquiring about the tech’s arrival. The dispatcher apologized for dropping the ball and informed me that tech was on his way. Um, no! I accepted your word 3 hours ago, enough of my Friday wasted. So, we agreed on an appointment for Monday, March 18th 8 a.m. – 4:00 p.m. Fast forward, Monday tech arrives looks at the faucet says okay standard job, ask to see main shout off valve just in case. I asked for price he says we have an app that calculates prices. The app calculated a price of $692.44 to replace bathroom sink faucet and I was supplying faucet. Wow!!!!! I told the tech I would not be needing his services, he said then that would be $89 for the service call. Uhm what! After all the inconvenience I had to pay them for absolutely nothing! Okay.

Called another plumbing company after speaking with Tony LaMartina’s customer service to no avail. A new plumbing company scheduled tech arrival for Thursday (today). The new dispatcher gave an hourly rate over the phone $175.00 (Tony LaMartina’s does not give hourly rates at all the app calculates prices). New tech came on time, completed the job in under an hour’s time, and charged $175.00. So Tony LaMartina was charging me $517.44 more, not including the $89 service fee for absolutely nothing. Hope this helps someone!

Totally disrespected unvalued customer,”
- Undervalued Customer W.