The week of March 10th I called Tony LaMartina Plumbing and scheduled a tech to replace my bathroom sink faucet. The dispatcher made an appointment for Friday, March 15th between 8 a.m. – 4:00 p.m. The dispatcher called Friday around 12:15 p.m. and informed me that the tech was on his way. Hours later I called their office around 3:15 p.m. inquiring about the tech’s arrival. The dispatcher apologized for dropping the ball and informed me that tech was on his way. Um, no! I accepted your word 3 hours ago, enough of my Friday wasted. So, we agreed on an appointment for Monday, March 18th 8 a.m. – 4:00 p.m. Fast forward, Monday tech arrives looks at the faucet says okay standard job, ask to see main shout off valve just in case. I asked for price he says we have an app that calculates prices. The app calculated a price of $692.44 to replace bathroom sink faucet and I was supplying faucet. Wow!!!!! I told the tech I would not be needing his services, he said then that would be $89 for the service call. Uhm what! After all the inconvenience I had to pay them for absolutely nothing! Okay.

Called another plumbing company after speaking with Tony LaMartina’s customer service to no avail. A new plumbing company scheduled tech arrival for Thursday (today). The new dispatcher gave an hourly rate over the phone $175.00 (Tony LaMartina’s does not give hourly rates at all the app calculates prices). New tech came on time, completed the job in under an hour’s time, and charged $175.00. So Tony LaMartina was charging me $517.44 more, not including the $89 service fee for absolutely nothing. Hope this helps someone!

Totally disrespected unvalued customer,”

– Undervalued Customer W.