I had a great experience with Tony LaMartina Plumbing Company. I called on a Friday to see if someone could come to fix a broken toilet, and they had availability on Monday (several days sooner than the first plumber I tried). The woman who answered the phone (Lauren) also called me back when she discovered that an earlier time slot became available on Monday to see if I wanted the earlier time instead. She didn’t have to do that, but it was much appreciated and an example of great customer service. I received a text when the technician was on his way, which was great. I never actually met him though since I wasn’t home when he arrived, so the doorman in my building let him in. Some service companies insist that the owner be present for this type of thing, so I was really glad that wasn’t the case here- since my husband and I both work, it’s hard to coordinate a time to be home, and it was great that they could still do the job without us there. The previously broken toilet now works great, and they charged a very fair price for the work. I am very impressed and will definitely be using Tony LaMartina again!
– Charis R.