I had a great experience with Tony LaMartina Plumbing Company. I called on a Friday to see if someone could come to fix a broken toilet, and they had availability on Monday (several days sooner than the first plumber I tried). The woman who answered the phone (Lauren) also called me back when she discovered that an earlier time slot became available on Monday to see if I wanted the earlier time instead. She didn’t have to do that, but it was much appreciated and an example of great customer service. I received a text when the technician was on his way, which was great. I never actually met him though since I wasn’t home when he arrived, so the doorman in my building let him in. Some service companies insist that the owner be present for this type of thing, so I was really glad that wasn’t the case here- since my husband and I both work, it’s hard to coordinate a time to be home, and it was great that they could still do the job without us there. The previously broken toilet now works great, and they charged a very fair price for the work. I am very impressed and will definitely be using Tony LaMartina again!
- Charis R.
I had a new utility sink and new shut-off valves installed. He arrived at the expected time, he kept me informed of his work. He first had to fix the drain issue with the washing machine since it wasn’t up to code before putting it in the utility sink. I found that he was extremely knowledgeable and professional. I will definitely use this company again and recommend to family/friends.
- Ellen U.
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